Online Donation Refund Policy
Our supporters are important to us. With your support we are able to help
and develop the economically marginalized categories through awareness, support, consultation, training and direction in the work and production in a sustainable way.
Generally, a donation to SMILYVIST is like all charitable donations not refundable.
Decisions on refunds will be made on a case-by-case basis after analysis of the particular circumstances of the donation.
Donations and Refunds
SMILYVIST will consider a refund in the specific circumstances listed below upon a justified request from the donor:
– We will refund your donation if there was an error made by SMILYVIST.
– We will refund your donation if the donation was made unknowingly
for example in a situation where a donation was made with a stolen or lost card.
– We may refund if you have accidentally entered the wrong amount.
Refund Terms and Conditions
– to request a refund of your donation made to SMILYVIST please fill out our support form and request a refund within 10 days after the date of making the donation.
As your donation received is swiftly employed to one of our emergency response operations.
SMILYVIST will not be able to refund any donations further than the past 10 days in all situations.
– we can only issue a refund to the same card or account from which the donation was made.
This includes PayPal and all other payment methods currently available at our website
Requesting a Refund
if you wish to request a refund please fill out our support form and provide:
– your full name
– the email address provided when making the donation
– your country of residence
– your phone number
– date on which the donation was made
– the amount of the relevant donation
– payment method
– all relevant circumstances justifying your request
Upon receipt we will review your request and endeavour to respond to you within two business days.
if the request is accepted, we will process the refund as soon as possible. please note that it may take 10-14 business days until a refund reaches your account.